What is your returns policy?
Levate Label accepts returns and exchanges for full price and discounted products* with exclusions. To view the full policy, please click here.
How do I exchange or return my item(s)?
To exchange or return an item, you must first initiate a return via our online portal here.
Which payment methods does Levate Label accept?
Levate Label accepts Mastercard, Visa, Afterpay, Apple Pay, American Express, Union Pay, Google Pay, ZipPay and PayPal.
How do I know my size?
All products on site have a dedicated size chart with recommendations in the product description. For more information on the sizing differences between each collection, please view our 'Fabrics Guide'.
Can I cancel or change my order?
Once an order has been placed, Levate Label cannot cancel nor make any changes to the order. Once you receive your order, you can then make the necessary changes by submitting a returns request. Levate Label will not be liable for any orders sent to the incorrect address.
How do I redeem my store credit?
To redeem your store credit, please ensure you are logged in to your Levate Label account and enter the code attached in the given email at checkout in the 'Discount code or gift card' section and apply.
How do I redeem my gift card?
To redeem a gift card, please enter the gift card code at checkout in the 'Discount code or gift card' section and apply.